Online Troll Reviewer Detection Using Deep Learning Techniques.

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Abstract

The concentration of this paper is on detecting trolls among reviewers and users in online discussions and link distribution on social news aggregators such as Reddit. Trolls, a subset of suspicious reviewers, have been the focus of our attention. A troll reviewer is distinguished from an ordinary reviewer by the use of sentiment analysis and deep learning techniques to identify the sentiment of their troll posts. Machine learning and lexicon-based approaches can also be used for sentiment analysis. The novelty of the proposed system is that it applies a convolutional neural network integrated with a bidirectional long short-term memory (CNN-BiLSTM) model to detect troll reviewers in online discussions using a standard troll online reviewer dataset collected from the Reddit social media platform. Two experiments were carried out in our work: the first one was based on text data (sentiment analysis), and the second one was based on numerical data (10 attributes) extracted from the dataset. The CNN-BiLSTM model achieved 97% accuracy using text data and 100% accuracy using numerical data. While analyzing the results of our model, we observed that it provided better results than the compared methods.Copyright © 2022 Mosleh Hmoud Al-Adhaileh et al.